Skip to main content

Frequently Asked Questions (FAQ)

Is ACTS Home Care Services an employment agency or a recruitment agency?

No, ACTS Home Health Care Services is a team of dedicated support specialists committed to providing a wide range of direct care and support services to individuals with developmental or physical disabilities, as well as elderly members of the community.

What types of Behavioral Support services do you provide?

We offer personalized behavioral support plans, including crisis intervention, skill-building, and strategies to manage challenging behaviors for individuals of all ages.

Do you provide care for children with developmental disabilities?

Yes, we offer specialized care for children, youth, and adults with developmental disabilities, including individualized support plans to promote growth and independence.

What is Respite Care, and how can it help my family?

Respite Care provides temporary relief for primary caregivers, allowing them to rest while ensuring their loved ones receive quality care in a safe and supportive environment.

What is Urgent Response Support, and when is it available?

Urgent Response Support is available 24/7 to address immediate needs or crises, such as behavioral escalations or unexpected caregiving challenges.

Do you offer Elderly Care services for seniors with medical conditions?

Yes, we provide compassionate Elderly Care, including assistance with daily activities, medication management, and companionship for seniors with medical or age-related needs.

How do you create personalized care plans for clients?

Our team conducts thorough assessments to understand each client’s unique needs, preferences, and goals, then designs a tailored care plan in collaboration with the family.

Are your caregivers trained to work with individuals with developmental disabilities?

Yes, our caregivers receive specialized training to support individuals with developmental disabilities, ensuring they provide respectful, effective, and compassionate care.

Can I request a specific caregiver for my loved one?

We strive to match clients with caregivers who best meet their needs and preferences. While we cannot guarantee a specific caregiver, we consider your requests during the matching process.

How do I know if my loved one qualifies for your services?

Eligibility depends on individual needs and circumstances. Contact us for a consultation, and we’ll help determine if our services are the right fit.

What sets ACTS Home Health Care Services apart from other providers?

We are committed to delivering person-centered care, with a focus on dignity, respect, and individualized support. Our experienced team and comprehensive services ensure high-quality care for all clients.